Service Writer (VMF)
Supporting the Most Exciting and Meaningful Missions in the World
Service Writer (VMF)
Initiates equipment services and repairs by ascertaining performance problems and services requested; writes repair orders; maintains customer rapport and records. Coordinates with shop Foreman on job assignments to service technicians and communicates job status to customers. Pulls reports from data in Maximo and formats for readability.
GENERAL DUTIES (not all inclusive):
Ascertains mechanical problems and services by listening to customer’s description of symptoms; clarifies description of problems; conducts inspections; takes test drives; checks vehicle maintenance records; examines service schedules.
Generates Maximo work orders and ascertains materials availability. Attaches job plans and assigns labor to work orders.
Prepares Work Orders (WO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtains approval signatures when required.
Maintains customer rapport by providing expected time of return for equipment; answers customer questions and concerns; schedules maintenance times with customers.
Reports fleet in-commission rates, deadline reports, and deferred maintenance reports to the VMF supervisor.
Maintains equipment records by recording problems and corrective actions.
Updates job knowledge by participating in educational opportunities, responsible for reading manufacturers’ publications.
Must be able to train operators of light vehicles (pick-up trucks.
Maintains a safe workplace and ensures that safety is the highest priority in the workplace.
Performs other duties as required.
High school diploma or equivalent.
Minimum two (2) years’ experience in vehicle/equipment maintenance.
Degree or technical school certification preferred.
Valid driver’s license required.
Must possess critical problem solving and decision-making ability.
Ability to work with minimal supervision.
Must be detail oriented.
Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme weather conditions.
Must have computer experience, preferably with Windows 7 and Windows Office suite.
Must be proficient with Microsoft Excel, Word, and PowerPoint.
Must have experience with an asset management and electronic corrective maintenance program (Maximo preferred).
Experience with Fuel Master (or equivalent fuel management software) strongly preferred.
Must have strong written and verbal communication skills.
Must be able to communicate well to both management and front line service workers alike.
Willingness and ability to deploy to Antarctica for extended periods is required.
Must be willing and able to lift and move items, parts, assemblies and equipment up to the safety regulation maximum.
Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors.
Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica
Must participate in community programs, such as “house-mouse” (chores), “daisypicking” (cleaning-up around the station), recycling efforts & safety objectives.
PAE covers all program related expenses for travel to and from Antarctica as well as housing and food while deployed.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
Security Clearance Required: Yes
Amentum / Equal Opportunity Employer
JBAMN R0084057 2023.02.10
FVR01 SKUUU, Antarctica Antarctica ZC ZCCX