Customer Technical Solutions Manager – Reston, RESTON, VA


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Reston, Virginia, USA

Clearance Level: Top Secret/SCI

Job Description
Looking for a proactive, forward thinking self-starter for a position as the East Coast Customer Technical Solutions (CTS) Manager for GXP products. Lead employees in the east coast region on providing solutions to current and pending customers of GXP products and services.
Provide on-site installation, customization, support and training for the GXP Platform and software packages as part the Customer Technical Solutions group.
Managerial duties to include:
Recruiting, selecting and orientating new employees
Annual performance evaluations
Ensuring premium customer care by employees
Collaborates with other managers in CTS and other GXP team members
Other duties to include troubleshooting customer issues via email, phone, and on-site customer visits. Using Salesforce customer Relationship Management (CRM) for tracking all customer interactions. Software deficiency and enhancement requests documented within Jira software application. Conduct software demonstrations to current and potential customers at work site, trade shows and customer visits. Assist with training material development and other sales, marketing and technical support activities as required.

Required Education, Experience, & Skills

Required Education, Experience, & Skills :
Required education: A Bachelor’s Degree and 8 years work experience or equivalent experience
Minimum of 5 years working in software/systems engineering, or technical support, specifically in the geospatial community
Experience with imagery systems and requirements
Experience in systems administration of windows based systems and networking
Experience in providing software technical support
Experience in leading a team or projects
Excellent communication skills – verbal and written

Preferred Education, Experience, & Skills

Preferred Education, Experience, & Skills :
Experience in cloud based solutions
Knowledge and experience of the following areas or products: MOVINT Tools, SOCET GXP, GXP Xplorer, GXP WebView, GXP inMotion or GXP Onscene

About BAE Systems Electronic Systems
BAE Systems, Inc. is the U. S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems’ game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere – from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact – for our customers and the communities we serve.

Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.

BAE Systems / Equal Opportunity Employer

JBBAE 93166BR 2023.07.16

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