Customer Service Rep, STERLING, VA


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Sterling, Virginia, USA

Clearance Level: None

Job Description
BAE Systems operates the Bankruptcy Noticing Center for the US Bankruptcy courts. The BNC is responsible for retrieving case data from 90 bankruptcy courts and distributing it electronically and in hard copy. The Computer Ops Coordinator is responsible for monitoring BNC applications to ensure accurate data transmissions both to and from the BNC, providing telephonic customer service to the court community and others on all aspects of BNC operations, running daily jobs and monitoring their execution and other duties as directed. Reviews production logs and performs first level troubleshooting. Enters issue information and resolution in ticket tracking system.

Required Education, Experience, & Skills
• Must have an Associate Degree or 2 years of work experience.
• Must be able to run scripts using Unix/Linux
• Must have strong verbal and writing communication skills
• Must have a working knowledge of Adobe Acrobat and Linux configuration management skills a plus.
• Must be able work shift work; first shift 8:00 AM – 4:00 PM, and some weekends
*Responsible for bringing in return mail from USPS truck.
*Responsible for scanning returned mail and opening mail.
*Provide customer support for Electronic Bankruptcy Noticing program.

About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U. S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U. S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.

BAE Systems / Equal Opportunity Employer

JBBAE 93075BR 2023.07.16

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