Job Description
Location: Reston, Virginia, USA
Remote Work: No
Job Number: R0172772
BMC Remedy Application Developer
The Challenge:
Your combination of people skills and technical expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting BMC Remedy? We’re looking for a systems administrator who specializes in configuring, maintaining, and managing BMC Remedy ITSM applications to help us overcome the challenges that are inherent to dynamic DoD requirements, developmental environments, and increasing demands for automation.
As a lead systems administrator on our project, you’ll manage, configure, and maintain BMC Remedy v20.02 ITSM suite of tools. You’ll maintain the health of Remedy servers and services including patching and remediating Remedy servers. You’ll guide your team as they provide customers insight into their network through monitoring and performance management. Your technical expertise will be vital as you evaluate opportunities for improvement in a mission critical network. You’ll help your team better understand the network by turning metrics into information and explaining their meaning. This is an opportunity to broaden your skillset into areas like automation, and cloud computing. We focus on growing as a team, so you’ll share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new methodologies. As a technical leader, you’ll identify new opportunities to modernize the network to help your customers meet their needs. Join our team and solve daily challenges as we improve the warfighters ability to combat improvised threats.
Empower change with us.
You Have:
3+ years of experience with Remedy and IT Development
Experience planning, configuring, developing, managing, testing, and O&M of BMC Remedy Management (ITSM) suite
Experience performing Remedy Server upgrades, patching, and remediation
Experience diagnosing and repairing problems within the ITSM/Remedy system
TS/SCI Clearance
HS Diploma or GED
Active DoD 8570 IAT Level II or III Certification, including Security+ CE, CASP+ CE, CISSP
Nice If You Have:
Experience with developing Remedy filters, forms, and workflows
Experience with creating and modifying Remedy workflow objects, including overlays, applications, regular forms, display-only forms, active links, filters, escalations, menus, guides, and view forms
Knowledge of Remedy ITSM’s underlying database structure
Knowledge of ITIL Framework processes and concepts
BMC Remedy Certification
ITIL Certification
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Build Your Career:
When you join Booz Allen, you’ll have the opportunity to connect with other professionals doing similar work across multiple markets. You’ll share best practices and work through challenges as you gain experience and mentoring to develop your career. In addition, you will have access to a wealth of training resources through our Digital University, an online learning portal where you can access more than 5000 tech courses, certifications and books. Build your technical skills through hands-on training on the latest tools and tech from our in-house experts. Pursuing certifications that directly impact your role? You may be able to take advantage of our tuition assistance, on-site courses, vendor relationships, and a network of experts who can give you helpful tips. We’ll help you develop the career you want as you chart your own course for success.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $93,300.00 to $212,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
Booz Allen / Equal Opportunity Employer
JBBAH-R0172772 2023.07.16
Top Secret SSBI SCI, CLZTS, — SKUUU, VA_RESTON VA_VIRGINIA ZC20191 ZC201Z
