Location: Chantilly, Virginia, USA
Remote Work: No
Job Number: R0159612
Operations Technical Support Engineer, Senior
Do you love finding ways to make systems more efficient? Do you find it impossible to simply maintain when you could improve? Engineering to make a system more resilient and efficient frees up time and money to build more capabilities. Whether you come from a background in network engineering, systems administration, or software development – if you have a passion for making systems better, we need you!
As an operations technical support engineer on our team, you’ll help the intelligence community develop more robust systems by building resilient infrastructure. You’ll build in redundancy, implement monitoring tools, and automate wherever possible. You’ll reduce toil by scripting routine tasks and automating self-repair. You’ll leverage expertise in the design, deployment, and maintenance of production-scale systems. You’ll support services before and after they go live through activities, including system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews. Continuously measure, monitor, and maximize availability, efficiency, and performance of live services, applications, and systems. You’ll perform in a dual-hatted role where you are the front line of defense for monitoring and troubleshooting tickets that come in from our end-users for our operational system. This is your chance to further your skills in cloud technologies while continuing to grow your engineering experience. Join us as we help to build next-generation cloud-first framework for the intelligence community.
Empower change with us.
5+ years of experience with systems engineering, DevOps, or Agile development
Experience with troubleshooting Linux/RHEL, UNIX, networking, scripting and automation, systems administration functions, and application troubleshooting
TS/SCI clearance with a polygraph
HS diploma or GED
Ability to obtain Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of hire
Nice If You Have:
Experience with creating or optimizing deployment or support processes for cloud-based environments on multiple security domains
Experience with creating scripts in SQL and Python to automate tasks
Experience in working with technologies, including Kubernetes, AWS, KeyCloak, or Docker
Experience with talking directly to technical end-users
Ability to a systematic problem-solving approach, coupled with a sense of ownership and drive
Ability to adjust quickly to changing priorities and make progress in areas where high ambiguity and uncertainty exist
Ability to work with engineering and development teams to perform root cause analysis
Bachelor’s degree preferred; Master’s degree a plus
Security+ CE, SSCP, CCNA-Security, or GSEC Certification
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.
Build Your Career:
A challenging and dynamic work environment isn’t all we have to offer. When you join Booz Allen, you’ll have access to:
experts in virtually every field
a culture that focuses on supporting our employees
opportunities that provide stability while offering variety
You’ll also be exposed to a wealth of training resources through our Digital University, an online learning portal featuring more than 5000 functional and technical courses, certifications, and books. Build your technical skills through hands-on training on the latest tools and tech from our in-house experts. Pursuing certifications that directly impact your role? You may be able to take advantage of our tuition assistance, onsite boot camps, certification training, academic programs, vendor relationships, and a network of professionals who can give you helpful tips. We’ll help you develop the career you want as you chart your own course for success.
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $73,100.00 to $166,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
Booz Allen / Equal Opportunity Employer
Top Secret with Polygraph Required, CLZTS, CLZCI, SKITT, — SKUUU, VA_CHANTILLY VA_VIRGINIA ZC20152 ZC201Z