National Harbor, Maryland, USA
Job Category: Project and Program Management
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
CACI is seeking a Project Analyst to join our technical operations team on a contract supporting the Department of Homeland Security. The Project Analyst analyzes past and current data to identify trends, reconcile inconsistencies, and make recommendations to improve IT Service Delivery. This role will track and report metrics specific to IT services (e.g. service desk tickets and call data). In addition, project analysts will support new employee onboarding to ensure timely scheduling and coordination of IT equipment delivery. We are looking for someone who shows initiative and wiling to grow. The candidate will be self-directed, organized, and results driven.
More about the role:
Monitor and query ServiceNow to analyze demand, usage, and performance.
Develop, track and report on key performance metrics, service level agreements, industry best practices and methods.
Utilize Excel to synthesize equipment end of life information and financial budget spend details pertaining to IT hardware and Software
Use data analytics to provide actionable, timely and accurate reporting to improve service delivery.
Analyze, define, and report on trends identified in the data.
Leverage the various reporting and presentation tools to provide analysis and recommendations.
Manipulates and simplifies large data sets to find, extract, and summarize key records and features, and to explain their relevance to operational issues.
Produces finished analysis products which are suitable for presentation to senior leadership with little or no oversight or review.
Interpret data, analyze results using statistical techniques and provide ongoing reports.
Support with new employee coordination ticket tracking and scheduling, ensure tickets are processed timely.
Perform additional duties as assigned.
Able to obtain/maintain DHS Entry on Duty (EOD) suitability clearance
Bachelor’s degree and 5 years of experience
A good understanding of ITSM delivery and ITIL processes
Experience generating reports, conducting data analysis, and creating dashboards in ServiceNow
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Extensive experience with the Microsoft Office Suite (Word, PowerPoint, Excel), MS Teams and Office 365
Strong meeting facilitation and presenting abilities
Excellent organization, self-starter and capable of transitioning between working independently and as part of a larger team
Previous federal experience
Previous experience with ServiceNow
What We Can Offer You:
– We’ve been named a Best Place to Work by the Washington Post.
– Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
– We offer competitive benefits and learning and development opportunities.
– We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
– For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
CACI / Equal Opportunity Employer
JBCAC 278302 2023.07.16
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