ServiceNow Developer, NATIONAL HARBOR, MD


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National Harbor, Maryland, USA

ServiceNow Developer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking a Senior ServiceNow developer to develop highly complex, mission-critical scoped and global applications for the Federal Protective Service (FPS). 

As a Sr. ServiceNow Developer, you will be part of a development team working alongside other ServiceNow Developers, Administrators and Architects. You’ll be creating workflows, configuring modules, and designing applications for various parts of the platform for multiple DHS tenants. As the ideal candidate, you will be able to think critically in solving urgent mission issues, focusing on supporting the development of ITBM and ITSM.

The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. 

The candidate must be experienced in interfacing with both contractors and government employees.  The Service Now developer will be competent in CMDB data management, integrations, troubleshooting, reporting and dashboards. 

The candidate should speak well in front of an audience and be able to present briefs to high-ranking government personnel and be able to provide whiteboard sessions and presentations to personnel in a clear, concise but comprehensive manner.

About the Role:

Actively participate in agile daily scrums and ceremonies, updating stories daily in SNOW documenting development progress and collaborating across platform teams

Develop, maintain and enhance applications on the ServiceNow platform includes, but not limited to, ITSM, ITOM and scoped applications.

You will be responsible for helping to develop code, unit test, hold code reviews, check in code and help to build the code pipeline for continuous integration/continuous delivery.

Customize ServiceNow applications and facilitate roll out of new applications and modules and configure application UI, workflow, and API

Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each

Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment

Create and maintain system design and operations documentation

Develop process documentation, testing, workflows, and work plans

Coordinate with multiple departments within and outside of the customer’s organization to accomplish project tasks

Independent self-starter and proactive at developing solutions and solving business problems using ServiceNow

Ensure all development is created in alignment with ServiceNow Technical Best Practices

Required Qualifications:

Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) – Active EOD preferred

BA/BS + 18 years’ applicable experience or MA/MS + 10 years applicable experience

1 or more active ServiceNow certifications

Experience with ITBM, specifically PPM

Extensive understanding of the ways in which ServiceNow can be configured and customized and scripting within the tool

Experience integrating ServiceNow with external systems through SOAP or REST web services

Experience with C#, Java, Node.js, Python, Go, and Ruby programming languages.

Experience in scrum and agile frameworks for development to include task management, performing stand-ups and sprint reviews, gathering requirements, and creating documentation

Preferred Qualifications:

Familiarity with some or all of the following:

Service Now



Experience with non-Microsoft SQL data platforms

ITIL v4 – Foundation

Previous DHS or DoD experience

What We Can Offer You:

We’ve been named a Best Place to Work by the Washington Post.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

We offer competitive benefits and learning and development opportunities.

We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.


Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. 

Pay Range: The proposed salary range for this position is $93,300-$200,500. There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. Employment benefits include health and wellness programs, income protection, paid leave and, life insurance, retirement and savings.


CACI / Equal Opportunity Employer

JBCAC 279939 2023.07.16

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