Product Support Specialist (MID), STERLING, VA


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Sterling, Virginia, USA

Product Support Specialist (MID)

Job Category: Logistics

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local


CACI is currently looking for talented Mid-Level Product Support Specialist to join our team developing next generation signals intelligence (SIGINT) and electronic warfare systems for the Department of Defense.  Join this passionate team of industry-leading individuals on a program that leverages the best practices in Model-Based Systems Engineering and Agile software development to deliver state of the art capability in support of our nation’s warfighters.

As a member of the CACI Team, you will support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity. Our warfighters are on the front lines, every day, protecting our national security from the increasingly sophisticated and complex threats of our adversaries.

CACI programs thrive in a culture of innovation and are constantly seeking individuals who can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. The ability to be adaptable and to work constructively with a technically diverse and geographically separated team is crucial.  

What You’ll Get to Do

As a Mid-Level Product Support Specialist, you will provide support to the Senior Product Support Specialist on a large-scale DOD Integrated Product Support effort. This includes ILS Integrated Product Team (IPT) meetings as needed. It also covers development of the Life Cycle Sustainment Plan (LCSP), development of the Sustainment Engineering Plan, and compliance with Department of Defense requirements for the unique identification of equipment and spare parts, including documenting the strategy and implementation of the Item Unique Identification (IUID) Marking Plan appendix. It also includes all costs to develop and implement a comprehensive Return Material Authorization (RMA) and Warranty Tracking process that identifies for all piece/parts (system and spares). You will track all vendor warranties and their expiration, including all costs to implement a system to facilitate the return and repair of warranty/RMA repair items.

More About the Role

CACI seeks Mid-Level Product Support Specialist to provide continuous product and logistics support throughout the system’s life cycle. You will provide guidance to more junior logistics team members and support to more senior members, reporting to the Integrated Product Support Lead. You will provide status of key program metrics for logistics and product support activities, providing senior program subject matter expertise in all areas of life cycle product support.

The product support team will development and implement the integrated logistics and product support strategies to ensure supportability is considered throughout the system life cycle through the optimization of the key performance outcomes of reliability, availability, maintainability, and reduction of total ownership costs

Duties and Responsibilities:

Have extensive knowledge with Microsoft Office / Project / Teams

Work closely with logistics team to create comprehensive action plans concerning resources, budgets, and timeframes for projects

Must establish compliance with all directives for secured handling of documents

Must have the ability to work in a fast-paced development and production environment while maintaining proper priorities and scheduling on extremely tight deadlines.

Participate in project design meetings and propose improvements if necessary

Evaluate potential problems and technical issues and develop solutions

Support team goals, project schedules and new information

Work with all team members to keep workflow on track

Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored

Support project correspondences by preparing and reviewing memos, meeting minutes and emails

Ensure ESOH / HA protocols are adhered to and effectively monitored

Communicate with project team to identify and define project requirements, scope, and objectives

Adhere to budget by monitoring expenses and implementing cost-saving measures

You’ll Bring These Qualifications

US Citizenship is required along with active Secret Security Clearance, able to obtain TS/SCI.

Bachelor’s degree in Engineering/Project Management or related field and 5 years of relevant experience, Or AA/AS degree in Engineering/Project Management or related field with a minimum of 8 years of relevant experience.

Extensive knowledge with Microsoft Office / Project / Teams

Excellent communication skills.

These Qualifications Would Be Nice to Have

Demonstrated experience in project management, supply chain, planning, procurement, hardware production, and/or parts management,

Previous experience in supply chain and manufacturing is preferred

What We Can Offer You:

We’ve been named a Best Place to Work by the Washington Post.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

We offer competitive benefits and learning and development opportunities.

We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.


Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. 


CACI / Equal Opportunity Employer

JBCAC 278094 2023.07.16

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