Cyber Service Desk Specialist, CHANTILLY, VA


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Chantilly, Virginia, USA

Cyber Service Desk Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 1%

Type of Travel: Continental US

What You’ll Get to Do:

If chosen, YOU will get to work with an agile, fast paced team focused on defending our client’s global networks through threat hunting and tactical analysis of ongoing attacks. In this role, you will maintain and support users for mission-facing networks, solving problems in a hands-on manner, and growing your skills and experience across a broad range of components and systems. If chosen, YOU will have the opportunity to work on highly visible projects that directly make an impact to the Nations mission. YOU will be a motivated, passionate leader with the ability to drive our long-term strategic goals with daily tactical objectives. YOU will be a critical component in taking complex problems and delivering solutions that are simple yet elegant.

More About the Role:

You will bring an understanding of networking fundamentals
You will have experience with sponsor enterprise network operations and policies in Windows and Linux
You will have strong customer service and technical writing skills
You will have the ability to work independently
You will demonstrated written and verbal communications skills
You will experience performing assessments, developing or improving configuration management processes and procedures, and implementing these processes and procedures
You will have the ability to work creatively and analytically in a fast-paced environment

You’ll Bring These Qualifications:

Must have an active TS/SCI with Poly
Experience with Tier 1/Tier 2 support in a technical and operational environment
Understanding of network fundamentals
Experience with sponsor’s enterprise network operations and policies
Familiarity with ServiceNow
Familiarity with JIRA
Excellent problem-solving skills, demonstrated experience getting to root causes for IT issues
Experience with Linux Systems Administration
Experience with Windows Systems Administration
Ability to work independently or under only general direction
Strong written and oral communications skills, with demonstrated competency in documentation
Experience performing assessments, developing, improving, and implementing configuration management processes and procedures
Ability to work creatively and analytically in a fast-paced environment.



What We Can Offer You:

We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status. 

TS/SCI with Polygraph

CACI / Equal Opportunity Employer

JBCAC 252173 2023.07.16

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Top Secret with Polygraph Required, CLZTS, CLZCI, — SKUUU, VA_CHANTILLY VA_VIRGINIA  ZC20152 ZC201Z

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