Systems Administrator – Help Desk, CHANTILLY, VA


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Full time

Posted 13 Days Ago


Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented individual to join our team in the Chantilly, VA area.

Responsibilities include, but are not limited to:

Support a team at a government location to provide DEERS PII changes, CAC, Token, Retired Military ID issuance, PIN reset, and Helpdesk support. 
Support Identity, Access, and Credentialing issues within a customer service environment.
Resolve ServiceNow and JIRA tickets related to access and credentialing issues. 
Contributes to the completion of project and group milestones.
As needed, provides input to project deliverables and reports.
Contributes to solutions to a variety of complex technical problems.

Basic Qualifications:

Minimum Education: B.S. or relevant experience in related field.
Minimum/General Experience: 3-5 years of related experience.
Prior experience in similar environment is desired.
Excellent customer service skills.
Must be organized and ability to prioritize workload. 
General understanding of Identity, Access, and Credentialing services.
Understanding of PKI.
Familiarity with ticketing systems such as JIRA and ServiceNow.
Trouble shootings skills to narrow down where customer issues may reside. 
Ability to work off shifts between the hours of 7 AM ET and 5 PM ET. 
Prior experience working with PII information and data.
Prior experience working with MS Word, Excel, and SharePoint. 
IAT Level II (Security+) certification.
Must be able to multi-task, work independently and as part of a team, share workloads, and deal with sudden shifts in project priorities.

Security Clearance Requirements:

TS/SCI w/ CI Polygraph

Physical Requirements:

Must be able to remain in a stationary position 50%
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.


For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech’s Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer – minorities, females, disabled and protected veterans are urged to apply. ManTech’s utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please contact and provide your name and contact information.

ManTech / Equal Opportunity Employer

JBMAN-R38287 2023.07.16

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